Accessibility statement

This statement applies to content published on the domain.

We want as many people as possible to be able to use and understand our website.

Our accessibility commitment includes making sure that our website visitors can:

  • easily understand our web pages by making the content as simple as possible
  • zoom in up to 300% on a webpage without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver).

How accessible this website is

Some parts of our website are not fully accessible. For example:

  • PDF documents cannot be made fully accessible to all screen reader software
  • some older videos may not feature captions
  • many videos are embedded from YouTube and may feature labelling from YouTube itself, which could be incorrect or not sufficiently descriptive

What to do if you cannot access parts of this website

If you need information on this website in a different format, email

Include in your email the web address of the content (specific URL) and the format you need. For example:

  • accessible PDF
  • large print
  • easy read version
  • audio
  • braille.

AbilityNet has advice on making your device easier to use if you have a disability.

Reporting accessibility problems with this website

If you find any problems not listed on this page or think we’re are not meeting accessibility requirements, email

Enforcement procedure

The Equality and Human Rights Commission is responsible for enforcing the public sector bodies (websites and mobile applications) (No.2) accessibility regulations 2018.

If you make a complaint and you are not happy with how we respond, you can contact the Equality Advisory and Support Service.

Technical information about this website’s accessibility

UKRO is committed to making its website accessible, in accordance with the public sector bodies (websites and mobile applications) (No. 2) accessibility regulations 2018.

This website is partially compliant with the web content accessibility guidelines version 2.1 AA standard, due to certain non-compliances and exemptions.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations: PDFs and other documents

Many of our PDFs and other document types may not be suitable for users of assistive technology.

We are developing a document format using html web pages, which will be more accessible than PDFs.

We are working with suppliers and third parties to ensure that the accessibility of documents is planned for at creation.

We are often required to publish documents quickly to the website and plan to retrospectively publish an accessible version once one is available.

Where documents are not in the format you need, you can request an alternative by emailing

Disproportionate burden: PDFs and other documents

We have assessed that fixing every document on would be a disproportionate burden within the meaning of the accessibility regulations.

We believe that the benefit of assigning staff to immediately fix all documents on would not be justified, as the documents have a low level of usage.

We will prioritise the top 5% most viewed documents on to be provided in an accessible format.

Content that’s not within the scope of the regulations: PDFs and other documents

Some of our older PDFs and Microsoft Office documents may not meet accessibility standards. For example, they may not be marked up so they are accessible to a screen reader. These include historic reports and case studies.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018. We will not replace these documents with accessible versions.

Where possible, any new PDFs or Microsoft Office documents we publish will meet accessibility standards. Where this is not possible, we will endeavour to make the information available in an accessible format.

If you need documents in a different format like accessible PDF, large print please email

What we are doing to improve accessibility

We used Ten10 to test the accessibility of the site for compliance with Web Content Accessibility Guidelines (WCAG) version 2.1.

As we continue to develop the website and its content, we will re-audit and test the website for accessibility on a regular basis.

Preparation of this accessibility statement

This statement was prepared on 27 March 2023.

This website was last tested on 6 March 2023. The test was carried out by Ten10 against WCAG 2.1 AA level compliance.

Ten10 carried out testing on a sample of pages. Criteria included:

  • pages that gave a good example of each one of our templates
  • pages that included images, multimedia content and interactive elements
  • pages that included web forms.

Last updated: 30 March 2023

Please let us know if you have feedback on this website.